iPhone has issues in New York

A leaked memo from a Apple Genius is reporting serious issues with call connection in the New York area… with rates of up to 30% disconnections being the average. I find it fairly hard to even comprehend having such a poor signal quality in a major city…. almost a third of all my calls will be cut short? That's just out of order. Apparently this is "normal service". Attrocious that they can even think of considering that to be normal, why is there not more outrage?